Refund policy

At Tap2Review AU, customer satisfaction is important to us. If you experience any issues with your order, we’re here to help.

Returns

We accept returns within 14 days of delivery for items that arrive damaged, faulty, or incorrect.

To be eligible for a return:

• The item must be unused and in its original condition
• Proof of purchase must be provided
• Photos may be required for damaged or faulty items

Non-Returnable Items

For hygiene and customisation reasons, certain items may not be eligible for return once used or customised.

Refunds

Once your return request is reviewed and approved, your refund will be processed back to your original payment method.

Please allow 3–10 business days for the refund to appear depending on your bank or payment provider.

Exchanges

If you received a defective or incorrect product, we can offer a replacement or exchange where applicable.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Shipping Costs

Shipping costs are non-refundable unless the item received was damaged, faulty, or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact Page or support email and we’ll assist you as soon as possible.